Issabel

Issabel – how to change recording location

In Issabel, you can change the recordings location by modifying the “monitor” settings in the asterisk configuration files.

Here are the steps to change the recordings location:

  1. Log in to your Issabel server using SSH.
  2. Navigate to the Asterisk configuration directory by running the command: cd /etc/asterisk/.
  3. Edit the logger.conf file by running the command: nano logger.conf.
  4. Scroll down until you find the section that starts with [general].
  5. Look for the line that starts with dir= under the [general] section. This is where you can set the default directory for your recordings. By default, it should be set to /var/spool/asterisk/monitor.
  6. Change the directory to your desired location for the recordings. For example, you could set it to /home/issabel/recordings.
  7. Save the changes to the logger.conf file and exit the text editor.
  8. Restart the Asterisk service by running the command: systemctl restart asterisk.

After making these changes, all future recordings will be stored in the new directory that you specified.

Asterisk Call parking : adding more time

Issabel uses the default call parking module from issabel. Sometimes the module default time is set to 45 seconds. To change the call park time in issabel you need to edit the following file.

/etc/asterisk/features_general_additional.conf

and add the following line after pickupexten=*8.

parkingtime =>300 (this equates to 5 Minutes)

save and reload your asterisk application.

Removing agent music in Elastix

1) create a moh category called: silence (PBX -> Music On Hold)
2) cp /var/lib/asterisk/sounds/en/silence/9.gsm /var/lib/asterisk/mohmp3/silence/
3) chown asterisk:asterisk /var/lib/asterisk/mohmp3/silence/9.gsm
4) uncomment musiconhold => default on /etc/asterisk/agents.conf and leave it as:
musiconhold => silence
5) asterisk -rx “module reload”
6) login as a call center agent