gravity_support
Removing agent music in Elastix
1) create a moh category called: silence (PBX -> Music On Hold)
2) cp /var/lib/asterisk/sounds/en/silence/9.gsm /var/lib/asterisk/mohmp3/silence/
3) chown asterisk:asterisk /var/lib/asterisk/mohmp3/silence/9.gsm
4) uncomment musiconhold => default on /etc/asterisk/agents.conf and leave it as:
musiconhold => silence
5) asterisk -rx “module reload”
6) login as a call center agent
Emails going to spam -Zimbra
Zimbra mail server sometimes sends local emails to the spam folder.
To prevent internal emails from going to spam follow the following procedure.
This works for Zimbra version 8.5/8.6 only.
su - zimbra zmprov ms `zmhostname` zimbraAmavisOriginatingBypassSA TRUE zmamavisdctl restart
Source : Zimbra Docs